Privacy Policy


Lumoora Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal information when you visit or purchase from www.lumoora.eu.

Lumoora, referred to as “we”, “us”, or “our” throughout this Privacy Policy, is the primary data controller for this website.

You should read this Privacy Policy together with any other privacy notices we provide on specific occasions when collecting or processing your personal data. This policy supplements other notices and does not override them.

We may update this Privacy Policy at any time by posting amended terms on this page. All changes will take effect 30 days after posting. Material changes will be communicated via email.

We respect your privacy and are committed to protecting the information you provide to us. If you are under 18, please inform a parent or guardian and obtain their consent before registering, subscribing, or placing an order.

What Personal Data Do We Collect and How?

We only collect data necessary to provide our services. We collect the following information when you browse or shop at www.lumoora.eu:

  • Personal details for completing purchases: name, billing address, delivery address, payment details, phone number, and email address.

  • Email address for order confirmation and updates.

  • Phone number for contacting you regarding your order.

  • Email address when signing up for free or discounted subscriptions.

  • Account registration information: name, email, password, country, and IP address.

  • Data when contacting Customer Service to help resolve queries about orders, delivery, or payments.

  • Browsing data, including pages visited and interactions on our site, and for registered users, dedicated account areas.

  • Marketing preferences, if you are a customer or provide consent.

  • Data of others if purchasing gifts, such as the recipient’s name, delivery address, and contact details.

  • Calls to Customer Service may be recorded for training and fraud prevention purposes.

Cookies

We use cookies to collect information about your use of our site. Cookies help us remember your preferences and improve your shopping experience. They do not identify you personally.

How Your Personal Data Will Be Used

Your data is used to:

  • Provide products, services, and a personalized shopping experience.

  • Process payments, billing, and account management.

  • Authenticate identity and prevent fraud.

  • Deliver orders and provide customer support.

  • Conduct analysis, marketing, and promotional campaigns.

  • Comply with legal obligations.

Saved payment card details are only shared with our payment processor (Shopify) to process your order.

We may also use personal data for marketing updates, if you subscribe to our newsletters or offers.

Sharing Your Personal Information

We may share information with:

  • Companies within the Lumoora group for business purposes, marketing, and analysis.

  • Third-party service providers for order processing, shipping, payments, and advertising.

  • Regulatory authorities, government, and law enforcement when legally required.

  • Research and analytics organizations (anonymous data only).

Personal data may be processed outside the European Economic Area (EEA). We ensure appropriate safeguards to protect your data and rights.

Marketing Preferences

You may opt-in to receive marketing via email, SMS, or post. You can opt-out at any time by following unsubscribe instructions or contacting lumoora@lumoora.eu.

Data Security

We implement appropriate security measures to protect your personal data, including SSL encryption for transactions. Your information is stored securely and access is restricted to authorized personnel.

Links to Other Websites

Our site may contain links to third-party websites (e.g., PayPal, Stripe). These sites have their own privacy policies. Lumoora is not responsible for their practices, and use of these sites is at your own risk.

Policy Updates

We may update this Privacy Policy occasionally. Please review it each time you use our site or provide personal information.

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